An overview of the Supply of Goods and Services (Jersey) Law 2009.  Presented by Alison de Bourcier and Tevor Le Roux  of the Trading StandardsService.   Jersey Consumers now enjoy statutory rights and Trading Standards will give an overview of these rights and wherever possible, provide practical examples to demonstrate how the law is applied.

What are customers entitled to when they buy goods or have a service carried out? 
How customers should be treated if things go wrong. 
If you have a returns policy, does it reflect the new statutory rights? 
Have you ever been challenged about your returns policy? 
Do you need a returns policy? 
Do you have questions or experiences you wish to share? 
Have you had to deal with difficult customers?  
Were you unsure of what to do when someone complained?  
Do you know what help is available? 
The presentation is open to staff and volunteers who sell goods or provide a service, or to anyone who has responsibility for the operation of a charity shop including committee members and trustees who make decisions.  Friday 19^th February 2010 at St Pauls Centre 12.30pm to 1.45pm .  For further information and to book a place please contact Lyn Roach on 840138 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it