Help to run your charity efficiently and effectively

Sharing knowledge & best practice

General guidance on sharing knowledge and best practice.

Voluntary organisations play an important role in Jersey society. The public expects charities to act in the best interests of their beneficiaries or users of their services (herein described as “Beneficiaries”) and to comply with minimum legal requirements. The public also expects that charities use money donated to them effectively.

These Guidelines set out basic elements of best practice, which you may find of help in running your charity

The charity’s aims - the Constitution or Governing Document

A charity should be formally set up with clearly documented aims and rules by which it will be run. This should be set out in the charity's governing document (e.g. a constitution). A Charity may be constituted in a number of ways and these guidelines do not attempt to address specifically charities constituted as a company, by way of trust deed etc.

The UK Charity Commission has some helpful guidance and some model documents on constitutions for charities which can be found by clicking here.

A charity should review its Constitution periodically to keep it up to date and to keep pace with the charity's development.

Governing committee

A charity should be run by a clearly identifiable body of people (which may be a governing committee, a board of trustees, a board of directors etc, described herein as the “Committee”) who take responsibility, and are accountable, for controlling the charity so that it is effectively and economically run.  The governing document should clearly identify who within the charity has this role. The Committee should be of a manageable size and comprise members who together have the skills, knowledge and experience needed to run the charity effectively and economically appropriate to its complexity.

Unless the charity is constituted in a way which might limit their liability, the Committee, and if relevant the members, are effectively trustees and are jointly and severally liable for any debts and claims incurred by the charity. Extra insurance cover for the committee can be obtained - officer liability insurance, available from most insurance companies/brokers.

The members of the Committee should submit themselves for re-election by the Beneficiaries periodically, and ideally annually but at least every 3 years.

Management of the charity’s activities

A charity which works effectively for its Beneficiaries takes steps to discover and understand their changing needs, and directs its charitable activity towards meeting those needs.

There should be an item in the agenda in which the affairs of the charity are discussed and managed and General Meetings where members and Beneficiaries have the opportunity to ask questions of and provide feedback to the Committee. One General Meeting in each year should be the Annual General Meeting which should deal with the election of Committee members and the presentation, approval and adoption of the annual accounts.


No charity should use its resources on any activities which do not contribute, directly or indirectly, to achieving its stated aims. Donations which are received in response to a public appeal should be used by the Committee in accordance with the terms of that appeal. Funds donated for the general purposes of the charity may be used more generally toward achieving the charity’s aims.

The Committee should act without regard to their personal interests. They should act solely in the interests of their charity, regardless of how or by whom they were appointed.

No-one should be a member of the Committee who has been convicted of a criminal offence involving dishonesty or deception, is an undischarged bankrupt, is disqualified as a company director or has a criminal conviction inappropriate in the context of the charity’s activities.

Any monies paid to members of the Committee other than refund of properly incurred expenses should be approved at the annual general meeting.

Competence and effective management

The Committee is responsible for the charity having procedures and internal controls that are adequate for the nature and scale of the charity’s activities. The Committee should manage and account for the charity’s resources well and deploy them to the best advantage of its present and future Beneficiaries.  

The Committee should include a treasurer whose responsibility is to keep proper records of the charity’s assets, liabilities, income and expenses and prepare accounts annually. These accounts should be approved by the Chairman of the Committee and the Treasurer, and presented to and approved by the Beneficiaries at an annual general meeting.

Risk management

The Governing Committee should consider the risks of any activity in which the charity engages and should ensure that the individuals organising and involved in such activity have sufficient skills and are fit and proper persons and that any risks, either physical or financial, are minimised and properly explained, if appropriate, to others involved.

Legal compliance

The Governing Committee should take steps to ensure it complies with the law in respect of any activities in which it engages.


A charity should conduct its external relations, fund-raising and publicity in a way that enhances its own reputation and that of charities generally.

Self Assessment

The Association recommends that Charities assess their compliance with best practice annually.

Sharing Knowledge

The Civil Society is a very useful site for sharing knowledge and keeping up to date:  https://www.civilsociety.co.uk/

This information is offered to assist charities in adopting best practice. It should not be regarded as comprehensive and charities should take appropriate advice to ensure they comply with their obligations. The Association of Jersey Charities accepts no responsibility for any person or organisation using these guidelines.

This information is supplied courtesy of The Association of Guernsey Charities


For extra advice on a range of different polices check out advice here from:
• ‘Know how non profit
The Small Charities coalition

Below is a list of policies - further detailed information can be obtained here at Devon Voluntary Action

Policies and Procedures – quick guide
• This not an exhaustive list just a guide to some of them, to help you define, regulate and inform how you and your organisation operates.
• It’s never ‘one size fits all’ they should be appropriate to and tailored to fit your organisation.
• Several of the policies you must have in place result from your legal obligations in managing people.
• Induction is a good way of making policies known to new employees, volunteers and trustees, but they
also need to be systematically reinforced in a variety of contexts, such as included within your Staff
Employment Policy, or in your Volunteers policy, or it may be referred to in a separate policy.
• Either way they should be written in plain English that is easy to understand.


Child protection (and vulnerable adults).



Communications policy - internal and external may cover
• Staff/volunteer/supporter newsletters
• Website/social media updates
• Newsletter contributions
• Promotional Materials

Code of conduct – for staff, volunteer (and Trustees – see below)
• Defining your 'organisational rules' covering what is acceptable and unacceptable.

Data protection and GDPR

Disability and Discrimination.

Equal Opps/diversity for example: Equal opportunities

Ethics, Empowerment, Improvement
• Corporate social responsibility
• Green Office Policy/Environmental

• Internal financial procedures including money laundering under the ‘Proceeds of

Crime Act’
• Investments and reserves
• Cash handling/petty cash

Health and Safety.


Insurance - For example might need to cover:
• Employer’s Liability Insurance
• Public Liability Insurance
• Professional Liability Insurance
• Personal Accident Insurance
• Insurance for volunteer drivers
• Trustees indemnity insurance.


PR and Communications Policy for example may cover:
• Pro actively generate free coverage in local, regional and national media to promote the organisations core objectives.
• Build profile with the aim of having nominated (media trained) ‘key spokespersons’ being approached for
• Counter negative pr

PR Procedures for example may cover:
1. Encourage feedback of potential PR stories
2. Gather/make suggestions by using PR template
3. Attach picture or support material as appropriate
4. Email or mail form plus signed authorisation to PR Office
5. Draft press release issued by PR office
6. Approval by originator if applicable
7. PR office draws up distribution list & distributes press release
8. Local press monitoring done manually in Comms
9. Cuttings kept in Comms and a selection of duplicates in reception
10. Media training to be organised for key members of staff/trustees.

Records and data protection.Recruitment.

Risk management.
• Risk assessments and risk registers

Support /supervision/appraisals and performance management


Trustees responsibilities, may cover for example:
• Codes of conduct
• composition of the board and committees and the selection of new trustees
• role profiles and person specifications
• confidentiality
• speaking to the media
• conflicts of interest etc
• Sub groups – how they will operate etc




Improving performance

Keeping up to date and improving the performance of the charity is essential

Training on improving the performance of your charity is available from the AJC. See here for courses coming up: /about-us/training

There are many websites to help with improving performance, particularly the NCVO

Charity hallmarks

Hallmarks of an effective charity

The UK Charity Commission has distilled "good practice" for charities into six easy to understand "Hallmarks". If you follow these "Hallmarks" you, your supporters and beneficiaries, and the general public can have confidence that your charity is being well run and fulfilling its mission.

There are six Hallmarks, and can be summarised as follows:

-        your charity should be clear about its direction
-        your governing body should have the right mix of skills and experience
-        you should achieve your purpose and deliver your services efficiently
-        from time to time you should assess your performance to help improve your efficiency
-        you should have the financial resources to deliver your mission
-        you should be accountable and transparent

The UK Charity Commission has published a guide that explains these Hallmarks, and tells you how you can achieve them, which can be found by clicking here.

This information is supplied courtesy of The Association of Guernsey Charities

Charity accounts

General guidance on maintaining charity accounts.


Charities, like businesses, need to produce clear and accurate sets of annual accounts.  These are a formal necessity and, as such, require precise information about the transactions in and out of the charity’s accounts as well as a snapshot of the total financial position of the charity at the end of each financial year.

Financial Records

All organisations, whether they are commercial or charitable, require procedures for monitoring their financial situation.  In their most basic form, they may consist of manual records of the credits and debits in and out of the bank account(s). For a charity, the need is especially important since it is handling money that has been donated by others for the purposes of furthering the aims of that organisation. 

It is usual for the members of a charitable organisation to elect a treasurer whose job it is to take care of the day to day transactions of the charity, and who will also be responsible for the preparation of the end of year accounts.

The organisation needs to agree on an acceptable method for keeping the records.  This may entail manual bookkeeping or, as is becoming increasingly common, maintaining records on computer, using either a standard spreadsheet program, or one of the many popular finance packages available for either personal or small business use. 

Whichever method is used, it is important to record details on each and every transaction, including the date, payee, and amount. In addition, it is often helpful to categorise each transaction so that a summary may be more easily produced at a later date.

As transparency is vitally important, the treasurer should keep a file of evidence for receipts and payments. Being able to substantiate the transactions will assist an independent inspection of the accounts at the end of the financial year. This would include invoices, receipts, letters of acknowledgement, etc.

End of Year Accounts

The charity’s governing document (i.e. constitution, trust deed, etc.) will stipulate the financial year for the organisation, and will indicate the necessary procedures for independent inspection of the accounts records, and presentation of accounts (e.g. to members). 

At the end of the financial year, the treasurer will need to prepare a set of accounts to show:

        a) a summary (by category) of all of the transactions in and out of the organisations accounts.

        b) the overall financial state of the organisation. This must include a total of all bank accounts, as well as other assets.

Income and Expenditure Account

An Income and Expenditure Account is a standard accounting document that is produced to show a summary of all the money paid in and out of the organisations accounts during the financial year. It is split in to two sections: the first showing income, and the next showing expenditure. Each entry is a total of the money received or spent in a specific category (e.g. the total money received for membership subscriptions, or donations, or the total spent on postage, etc.). The income and expenditure sections are totalled and then the total expenditure is subtracted from the total income to show a “net total”. This could be a positive or negative figure.

If these were company accounts, this would indicate a profit or loss; however as these are charitable accounts (and therefore cannot show a “profit”) the term used is “Excess of Income over Expenditure”.

This is an example of an Income and Expenditure Account. In this example the expenditure exceeds the income:

XYZ Charitable Association


Income and Expenditure Account

1 January 2012 – 31 December 2012










Bank Interest



Membership Subscriptions






Flag Day - net income (see note 1)



Grant from Channel Island Lottery





















Meeting Expenses












Provision of patient care



Purchase of safety equipment















Excess (deficit) of Income over Expenditure




In this example, an account for the “Flag Day” would be given on a separate sheet.  This would show the money raised less any expenses associated with this specific event. You may also wish to include a note to give details of the “safety equipment”.

The Balance Sheet

A Balance Sheet is a standard accounting document that is produced to show the overall financial state of an organisation. It is produced for the end of the financial year (e.g. 31 December) and records (as at that date) the total money in each bank account as well as any other fixed or cash assets.  It would also include any liabilities, for example all cheques issued would be included in the accounts, however if a cheque had been issued but not yet cashed then it would be shown as a current liability.

The Balance Sheet provides a useful check on the figures, since it indicates an opening balance (which would obviously be the closing balance from the previous financial year) and then adds (or deducts) the “Excess of Income over Expenditure” (as shown on the Income and Expenditure Account), which gives a closing balance for the year.  This closing balance must be equal to the figure shown as net assets.

This is an example Balance Sheet:

XYZ Charitable Association


Balance Sheet

31 December 2012







Current Assets

Bank and Cash Accounts


ABC Bank





 - Current Account





 - Savings Account






















Current Liabilities




































Represented by:




Accumulated Fund





Balance at 1 January 2012





Excess of Income over Expenditure









Balance at 31 December 2012




The Income and Expenditure Account and Balance Sheet together make up a satisfactory summary of the accounts that will enable anyone to gain a full and accurate picture to the state of the organisations finances.

Independent Inspection

Charities could be viewed as the “guardians” of public money, which has been donated for a particular cause, consequently financial matters must be treated with prudence and vigilance. The treasurer, in particular, must ensure that not only is the charity’s money handled correctly, but also it is seen to be managed appropriately.  There is great onus upon the treasurer to act with meticulous care and be seen to be trustworthy and reliable.

In addition, organisations are increasingly required to have their books independently inspected in order that, so far as is possible, the accounts can be verified. Although this is sometimes referred to as an audit, this term is not accurate as, in most cases, it is not possible to carry out the level of detail that would normally be associated with the inspection of business accounts (especially considering the likelihood of numerous donations through the year).

Charities should, therefore, seek the services of an independent accountant (i.e. who is not involved with the organisation) to inspect their records of transactions (and match these against bank statements) and check that they equate to the details presented on the Income and Expenditure Account and Balance Sheet. If they are satisfied that they present an accurate record, they will provide a statement to show that they have inspected the records and accounts.

It is currently not necessary for a charity to 'employ' an independent auditor, however the new Charities Law may set a provision for an audit to be carried out for those charities raising over a certain amount. If this is the case, the auditor must be totally independent of the charity and will require payment for this work.

This information is offered to assist charitable organisations.  It should not be regarded as comprehensive and charities should take appropriate advice to ensure they comply with their obligations.  The Association of Jersey Charities accepts no responsibility for any person or organisation using these guidelines.

This information is supplied courtesy of The Association of Guernsey Charities

Charities' Law

Jersey Charity Commission website now live: https://charitycommissioner.je

Press release from John Mills, charity commissioner:

October 2017:

John Mills, CBE the Charity Commissioner has issued a press release regarding his work to date which we encourage you to read
Charity Commissioner speaks about the upcoming Jersey Register of Charities

Jersey’s new Charity Commissioner, John Mills CBE, was appointed in July. Since then he has been developing plans for the Island’s public register of charities, to be set up under the Charities Law enacted in 2014 by the States. He has been meeting with a wide range of people in the charity sector and finance industry to hear their views about the new regulatory regime. This important process of engagement continues.

Mr Mills’ main initial task is to prepare statutory guidance on the operation of the new law and in particular on the ‘charity test’ that will govern how organisations may become Jersey registered charities. From 2019, being a registered charity will be the only means by which an entity now describing itself thus will be entitled to continue doing that, and, subject to some transitional provisions , continue to obtain all the tax reliefs currently afforded to charities.

The charity register will contain key information about each charity and, with some limited exceptions, will be fully open to public inspection so that people can if they wish understand more about the purposes, finances and public benefit delivery of the charities that they may wish to support.

Speaking today to voluntary sector representatives at a roundtable discussion organised by the Jersey Policy Forum, Mr Mills said:

“I have been very encouraged by the support I have seen from all quarters for the new charity register and the regulatory arrangements that will encompass it. The new Charities Law is a significant reform concerning a very important sphere of civil society in Jersey. When the new arrangements are bedded in, I am confident they will serve to help achieve the purpose set in the Law of increasing public trust and confidence in our charity sector as a whole.

There is still some work to do to put in place various orders and regulations upon which the operation of the register will depend. An excellent group of officials is on the case and I am also keeping in touch with Assistant Chief Minister Senator Routier, who has political oversight of the project. A website is also under development and work in hand to establish the tribunal provided for in the Law to hear appeals against my registration decisions. In short things are all moving ahead well.

My aim is to publish next month a consultation draft of the statutory guidance on the charity test and registration process. This will address how I shall approach decision-making on applications for registration and set out the main principles and factors that will need to be brought to bear in my interpreting various provisions of the law. Most aspects of the applications process itself are set out in the Law and thus not open to change following consultation, but elucidation of the process in plain language for potential applicants is important in itself.

I shall follow this up in early 2018 with further consultation on some other aspects of guidance that I am required to prepare - notably on the procedure for annual returns from 2019 - but this will be of less relevance at the initial applications stage.

My aim is that the Jersey charity register will be open for business from May 2018. It is important to note that there will be no impact on the current tax reliefs enjoyed by any charity in the short term provided that it has applied for registration by the end of 2018 even if that registration has not been determined by the end of the year. Subject to that, such an organisation’s continuing entitlement to all the tax reliefs will depend upon whether or not it has successfully become a registered charity.

To aid the consultation process, I shall be arranging several meetings and ‘drop-ins’ where people, especially those involved with organisations that will seek to become registered charities, can hear about the operation of the new law and ask whatever questions they wish. What I’ve outlined today necessarily represents a certain simplification of the new arrangements.

The heart of the matter will be that, in order to become a registered charity, an applicant organisation will have to satisfy the Commissioner

first, that it has purposes drawn from its written constitution that are charitable purposes as defined in the Law, and does not have other, non-charitable, purposes save where those would be purely ancillary or incidental
and, secondly, how it provides public benefit in giving effect to its charitable purposes.

This ought not to be hard but it may well warrant current charities, both large and small, taking stock now of how they are set up and run, and whether they do actually do what their founding documents say they should; and that they don’t do other, non-charitable, things save in a purely incidental manner.

I shall be producing a model constitution that could be used or drawn upon by organisations seeking registration but which are currently unincorporated. The guidance will enlarge on this in detail.

I should add that applicants’ statements of charitable purpose and public benefit will first have to be submitted in draft; once those are approved, pursuant to the Law and the guidance, the applicant will be registered as a charity and those statements, along with financial and other baseline information, placed on the register. The charity will then be required to submit an annual return so that the register remains up to date and I am able to remain satisfied that it, the charity, continues to justify registration. In many if not most cases, this process should be straightforward but there will no doubt be some instances where it might not be. Hence the central importance of the guidance.”


1. No office for the Charity Commissioner has yet been established and the planned website is still under development. If anyone involved with an organisation who is thinking of or planning to seek its registration as a Jersey charity wishes to contact Mr Mills, he or she is invited to do so via a temporary email address: jerseycharitycommissioner@gmail.com. He may also be contacted through Richard Jouault Esq, of the Community and Constitutional Affairs Department, whose email address is r.jouault@gov.je  and telephone number 447937. Mr Jouault is the senior official responsible for the implementation of the Charities Law.

2 The office of Jersey Charity Commissioner is established as a corporation sole by Article 3 of the Charities (Jersey) Law 2014.

3. The main general functions of the Commissioner are to:

(i)  administer the charity test and operate the charity register as established by the Law

(ii) encourage, facilitate and monitor compliance of registered charities and their governors with the Law

(iii) publish and maintain guidance on the operation of the Law

(iv) do the above as far as practicable in a manner that is proportionate as to the burdens imposed on registered charities but which also serves to protect public trust and confidence in registered charities and is compatible with the encouragement of all forms of charitable giving.

4. The Law follows not dissimilar reform of the law of charity a decade ago in England and Wales, and, separately, in Scotland. The charity test element of the Jersey Law is akin to the approach taken in Scotland in requiring a demonstration of public benefit ‘activity’ in giving effect to charitable purposes; it is not the same as the approach taken in England and Wales where charitable status relies on an organisation’s having purposes that are for public benefit.

5. Full details of the Charities (Jersey) Law 2014 can be found on the States Assembly website by searching for Proposition P.108/2014. The draft Law set out there was passed by the States without amendment. The version of the Law on the Jersey Law website currently excludes those parts of it which are not yet in force.

6. At the Law’s heart is a requirement that, for an organisation to be a registered charity, it must have a charitable purpose or purposes as defined in the Law and must also, in effecting those purposes, provide public benefit to a reasonable degree. Any other purposes must be purely incidental or ancillary. There is an explicit presumption that no purpose is for public benefit; the matter must be demonstrated. This is the ‘charity test’ which an organisation will have to meet in order to become a Jersey registered charity. From 2019, (subject to some transitional rules for existing charities approved by the Comptroller of Taxes) only registered charities will be entitled to all the tax reliefs currently available to those bodies designated as ‘charities’, and to style themselves as a Jersey charity.

7. There will be no charge for registration.

8. The full requirements for the ‘charity test’ will be set out in the Commissioner’s guidance.

9. The charity register will be public and accessible to all without charge. This is save for a restricted section for privately-funded charities that meet a requirement under the Law (to be established in detail in forthcoming regulations) that they neither solicit nor receive donations from the general public. Such bodies will, however, will equally have to meet the charity test in order to be registered and be subject to the Commissioner’s oversight in exactly the same manner as charities on the public register.

10. There are 16 charitable purposes set out in the law, some of which have some additional explanatory words. In summary, they are:

(i)    the prevention or relief of poverty

(ii)   the advancement of education

(iii)  the advancement of religion

        for the purposes of Purpose 16 below, advancement of any philosophical 

        belief (whether or not involving belief in a god) is analogous to this purpose

(iv)  the advancement of health

        this includes prevention or relief of sickness, disease or human suffering

(v)   the saving of lives

(vi)  the advancement of citizenship or community development

        this includes (i) rural or urban regeneration and (ii) the promotion of civic

        responsibility, volunteering, the voluntary sector or the effectiveness or

        efficiency of registered charities

(vii) the advancement of the arts, heritage, culture or science

(viii) the advancement of public participation in sport

         in this purpose ‘sport’ means sport that involves physical skill and exertion

(ix)  the provision of recreational facilities or the organisation of such 

        activities, with the object of improving the conditions of life for the

        persons for whom the facilities or activities are primarily intended

        this purpose applies only in relation to recreational facilities or activities that are (i) primarily intended for persons who have need of them by reason of their age, ill-health, disability, financial hardship or other disadvantage; or (ii), available to members of the public at large or to male and female members of the public at large

(x)  the advancement of human rights, conflict resolution or


(xi) the promotion of religious or racial harmony

(xii) the promotion of equality or diversity

(xiii) the advancement of environmental protection or improvement

(xiv) the relief of those in need by reason of age, ill-health, disability,

         financial hardship or other disadvantage

         this includes relief given by the provision of accommodation or care

(xv)  the advancement of animal welfare

(xvi) any other purpose that may reasonably be regarded as analogous to 

         any of the purposes listed above

The Jersey Policy Forum

11.  The Jersey Policy Forum is an independent think-tank and knowledge partnership established to promote education for the benefit of all of the people of Jersey on social, economic, environmental, public policy and public administration issues in the context of Jersey’s status as a microstate.  The Jersey Policy Forum holds regular roundtable discussions under Chatham House Rules and also publishes a monthly article for the Think Tank section of the Bailiwick Connect magazine. 

The founding executive director, Gailina Liew, may be contacted at gailina.liew@jerseypolicyforum.org for further information.


General guidance on 'good governance'.

Governance is a term used to describe the charity's governors' role in:

 -the long term direction of the charity, including its objectives or purposes; 

-implementing policies and activities to achieve the objectives;


- accountability to those with an interest or 'stake' in the charity.

The AJC offers training on governance issues - see here for up coming training: /about-us/training

The NCVO offer articles and training on governance