Association of Jersey Charities
Role Description
Job Title: Community & Membership Manager
Location: Jersey
Hours: 35 hours per week or equivalent (flexibility including part time/job share is available for the right candidates)
The Association of Jersey Charities (AJC) is the umbrella body for Jersey’s charitable sector, supporting, connecting, and advocating for charities across the island.
As the Community & Membership Manager, you act as the operational heart of AJC—building relationships, managing communications, coordinating training/events, maintaining membership systems, and ensuring the wider community is engaged, informed, and supported.
You will also manage AJC’s digital community engagement platform (e.g., GlueUp), ensuring it becomes a dynamic hub for members, volunteers, donors, and partners.
Candidates are encouraged to apply even if they do not meet every criteria listed below, as relevant experience and potential for growth will be carefully considered.
Key Responsibilities
1. Strategic Community Support & Engagement
• First point of contact for AJC.
• Build relationships with charities, volunteers, donors, government, and partners.
• Promote volunteering and volunteer vacancies.
• Represent AJC at events and meetings.
2. Digital Community Platform Management (GlueUp or similar)
Platform Administration:
• Manage member accounts, permissions, and profiles.
• Approve new member registrations and onboarding workflows.
• Maintain charity profiles, member data, and directories.
Content & Engagement:
• Create and schedule posts, newsletters, and updates.
• Manage event listings and registration flows.
• Encourage engagement using posts, polls, and discussions.
Technical Oversight:
• Monitor platform analytics and engagement KPIs.
• Improve structure, navigation, and user experience.
• Liaise with vendor support for upgrades and troubleshooting.
Data & Reporting:
• Maintain accurate data and support data protection.
• Produce reports on membership and engagement trends.
3. Communications, Content & Information Management
• Manage incoming communications (email, phone, mail).
• Update website with news, events, training, vacancies.
• Maintain social media.
• Produce weekly news email.
• Create presentations and liaise with media.
• Liaising with the IT service provider to support the AJC Google IT set up (there is potential to move to Microsoft in the near future)
4. Events & Training Coordination
• Organise AJC events and training sessions.
• Arrange AGM, Christmas Market, Jersey Legacy Week, National Volunteer Week, and Jersey Charity Awards.
• Support member meetings and sub-committee meetings.
5. Operations, Administration & Record Keeping
• Prepare meeting paperwork and update records.
• Process membership applications and maintain accurate records.
• Manage office supplies and software.
• Support the CEO and Committee with administrative tasks.
6. Financial Administration
• Process bills, grants, and payments using QuickBooks.
• Manage subscriptions and reconciliation.
• Process donations and maintain accurate accounting records.
7. Community Ecosystem & Member Support
• Provide support and signposting to charities.
• Meet members or prospective volunteers.
• Support charity leaders needing administrative or regulatory guidance.
8. Data Protection Officer Responsibilities
• Act as the AJC'S designated Data Protection Officer.
• Ensure compliance with data protection legislation and ensure complaince with related policies and procedures
• Manage data protection-related enquries from memgbers and/or the public, e.g. subject access requests.
• Manage all administrative records and registration/annual return with JOIC.
9. Charity Commission Compliance
• Handle the AJC's registration and ongoing compliance with the Charity Commission.
• File annual returns, manage filings, and related administrative tasks.
• Ensure internal governance and reporting processes meet regulatory requirements.
Prefererred Skills
AJC seeks a community-oriented professional who excels in communication, organisation, and managing relationships with empathy.
Hard Skills:
• Experience with membership/community platforms (e.g. HiveBrite).
• Administrative and financial processing experience (QuickBooks).
• Website and social media management.
• Strong written and verbal communication.
• Accurate record-keeping.
Soft Skills:
• Warm, professional communication style.
• Strong organisation and multitasking.
• Patience, empathy, and sense of humour.
• Ability to work independently and collaboratively.
• Understanding of Jersey’s charity sector.
To apply, please email marcus@jerseycharities.org, and include a covering letter of why you should be considered for this role, together with your CV.
Closing date 8th February.