Through lived experience, practical guidance, and audience participation, this event will provide meaningful insight and real-world strategies to create a more inclusive environment. Whether you are a business owner, staff member, or community member, this session will leave you better equipped to communicate confidently and inclusively. Covered during this session:- Understanding Deaf culture and identity; Common barriers dDeaf people face in public spaces; Practical communication tips for hospitality and customer service; The importance of lipreading and clear speech; Simple British Sign Language (BSL) signs; and Small changes that make a big difference. The session is FREE and open to everyone